FAQ

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact support@weerem.com.

Are you filling out your shipping address correctly?

Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include Unit # or Apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:

First Name & Last Name

Company (optional)

Apartment/Unit # (if available)

Street Address

City, State Zipcode

If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.

Situations Beyond our Control.

Weerem® shall not be held liable for service interruption arising from situations beyond our control.  These may include, but are not limited to:  incorrect shipping information, inability to obtain consignee signature, refusal of shipment, riots, strikes or postal service labor disputes, natural disasters, shipping delays due to covid and acts of God.

Can I return my item for a refund?

For more information on our return policy please click here 

I ordered from your online shop and need an exchange (or for any other general customer service inquiries):

Email: support@weerem.com

Was I charged more than once?

What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 - 5 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

I placed an order, it didn't go through, but it's showing up on my online statement as being charged.

This is a temporary hold on your credit card placed by your bank/credit card company. We have contacted your bank/credit card company. They will remove the hold in 3-5 business days. Your order will not be captured, charged, or processed. Bro.

Why won’t my discount and/or credit code work?

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.

All promotions and/or codes cannot be applied after the transaction is complete.

Using Gift Cards & Promotion Codes

Gift cards cannot be combined with any promotions or discount codes.

An item I want is sold out? Do you restock your inventory?

Yes!  Sold out items is usually restock within 1 to 3 weeks. Limited releases will not be restocked once sold out.

Can I cancel my order?

Cancellations are not currently allowed for online purchases. Wait to receive the order and then submit a return request. Please only click the “Place Order” button once to avoid multiple purchases.

For more information on our return policy please click here 

How can I change something on my order?

Assuming the desired change is applicable, please contact support@weerem.com immediately after making the order. Once our warehouse has processed your order, we will not be unable to make any changes.

When will my order ship?

Please allow 1-4 days from the time your order is placed for processing and verification. 

Do you have a catalog?

Catalogs are currently distributed to only retailers that have active accounts. No catalogs are distributed to consumers.

Email support@weerem.com.  Please include the following information in your request: minimum of 5 store photos, shop address, and buyer contact information. If you do not include the requested information, you will not receive a response.

Please email support@weerem.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 9:00 am to 6:00 pm EST.